We are currently offering free standard UK delivery on orders over £30.00
Under this amount, delivery is charged at £5.00
PLEASE NOTE : WE ARE NOW PROCESSING AND DISPATCHING TWICE A WEEK.
This is so we can safeguard our own team, and cut down contact for Post Office staff.
Please bear this in mind when placing your order. It may take us longer than usual to post your item to you and customers are experiencing delays in receiving deliveries from Royal Mail. You may wait up to two weeks to receive your order.
If this is a problem, please contact us prior to ordering so that we can give you some idea of when you might receive your parcel. We will do our best to accommodate any reasonable request.
If the item you have ordered is out of stock and unavailable for us to order, we will notify you by email or telephone.
UK Standard Delivery
All orders are sent by Royal Mail 1st class signed for post
This service usually takes 1-2 working days and you will need to be at home to accept delivery. You may experience delays at the present time. Excludes Sundays and bank holidays.
UK Next Working Day Delivery
We are not currently offering Next Day Delivery.
UK Guaranteed Next Day Saturday Delivery
We are not currently offering this service.
For international delivery please contact us. Royal Mail are not sending mail to certain destinations.
If you have any delivery queries please do not hesitate to contact us.
Please email firstname.lastname@example.org and we will reply to you as soon as we are able.
Carol Anne cannot be held responsible for late delivery where the fault is with Royal Mail. Should your order become lost or delayed in the post then please contact us and we will do all we can to help.
We will not be liable for any loss you may suffer as a result of late delivery or cancellation of your order. Proof of delivery as required by Royal Mail services shall be deemed confirmation that the item has been delivered by Carol Anne.